• Graduate program
  • Research
  • News
  • Events
    • Summer School
      • Climate Change
      • Gender in Society
      • Inequalities in Health and Healthcare
      • Business Data Science Summer School Program
      • Receive updates
    • Events Calendar
    • Events Archive
    • Tinbergen Institute Lectures
    • Conference: Consumer Search and Markets
    • Annual Tinbergen Institute Conference
  • Summer School
    • Climate Change
    • Gender in Society
    • Inequalities in Health and Healthcare
    • Business Data Science Summer School Program
    • Receive updates
  • Alumni
  • Magazine

99-006/3 - The Mediating Role of Psychosocial Benefits in the Satisfaction Formation Process

  • Authors
    Olaf Prevo, EIM Small Business Research and Consultancy; Patrick Leunisse, Erasmus University Rotterdam; Henk Roest, Tilburg University
  • Publication date
    February 12, 1999
  • Keywords
    service quality; psychosocial benefits; satisfaction
Download here