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99-006/3 - The Mediating Role of Psychosocial Benefits in the Satisfaction Formation Process


  • Authors
    Olaf Prevo, EIM Small Business Research and Consultancy; Patrick Leunisse, Erasmus University Rotterdam; Henk Roest, Tilburg University
  • Publication date
    February 12, 1999
  • Keywords
    service quality; psychosocial benefits; satisfaction