10-013/4 - Optimal Balanced Control for Call Centers

• Authors
  Sandjai Bhulai, VU University Amsterdam; Taoying Farenhorst-Yuan, VU University Amsterdam; Bernd Heidergott, VU University Amsterdam; Dinard van der Laan, VU University Amsterdam
• Publication date
  January 28, 2010

• Keywords
  Call Center, Measure-Valued Differentiation, Balanced Sequence, Optimization
• JEL
  C61, C63