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21-077/VIII - From Silver to Platinum: the Effect of Frequent Flier Tier Levels on Airline Demand


  • Authors
    Christiaan Behrens, SEO Amsterdam; Gerben de Jong, Hebrew University; Jos van Ommeren, Vrije Universiteit Amsterdam
  • Publication date
    August 31, 2021
  • Keywords
    customer loyalty, switching costs, frequent flier program, fuzzy regression discontinuity, manipulated running variables
  • JEL
    L22