17-066/III - A Generalized Email Classification System for Workflow Analysis

• Authors
  Piyanuch Chaipornkaew, College of Innovative Technology and Engineering, Dhurakij Pundit University, Thailand; Takorn Prexawanprasut, College of Innovative Technology and Engineering, Dhurakij Pundit University, Thailand; Chia-Lin Chang, Department of Applied Economics and Department of Finance, National Chung Hsing University, Taiwan; Michael McAleer, Department of Quantitative Finance, National Tsing Hua University, Taiwan; Discipline of Business Analytics, University of Sydney Business School, Australia; Econometric Institute, Erasmus School of Economics, Erasmus University Rotterdam, The Netherlands
• Publication date
  July 31, 2017

• Keywords
  Email, business data, workflow management system, business transactions.
• JEL
  J24, O31, O32, O33