21-077/VIII - From Silver to Platinum: the Effect of Frequent Flier Tier Levels on Airline Demand

• Authors
  Christiaan Behrens, SEO Amsterdam; Gerben de Jong, Hebrew University; Jos van Ommeren, Vrije Universiteit Amsterdam
• Publication date
  August 31, 2021

• Keywords
  customer loyalty, switching costs, frequent flier program, fuzzy regression discontinuity, manipulated running variables
• JEL
  L22